While ChatGPT is not a substitute for talking to real users, it is useful for getting a foundational understanding of users and their needs and could be leveraged to development research recruitment screeners.
People tend to assume that people are similar to us, even cross culturally. When I ran my first international Design Thinking workshop, almost every assumption I had about how to run a workshop.
If you are from a social science research background, you might be surprised to find out how much machine learning has in common with BF Skinner's work! This article is an introduction to a type of machine learning.
Giving and receiving feedback can be hard. Pulling from concepts in psychology, this article will help those who need to give feedback and also help the recipient.
How AI/ML can help solve your customer's biggest pain points. In UX Design Thinking Workshops, we often ask people to "pretend it's magic" to get them to consider all possibilities. In many ways, we now are in this magical world where previously unsolvable problems may have solutions.
Storytelling and the power of narrative can build shared understanding and empathy, and facilitate better collaboration. As UX professionals, we should learn to become powerful story tellers.
Persona based design can help ensure designs are grounded in real life users and create talking points for conversations.
Speaking engagements (IT)
Prior to Covid, I had many opportunities to speak about IT to customers and at conferences.
2019 - Intelligent Swarming for the Service Desk
Presented at the Helix Immersion Days Conference in Las Vegas, NV
2018 Bees Do It: Intelligent Swarming for the Enterprise
Presented at the Syscom Connect Conference in Oslo, Norway.
2018 - Innovations in Service Desk Collaboration
Presented at the Service Management and Automation Conference in Las Vegas, NV