When customers say, “how soon can I have this?”, you know you’ve found something transformational
Enterprise AI/ML expertise with > $14M in annual outcomes and a Gartner Magic Quadrant on the record
Principal Product Strategist and User Researcher
20 years of Enterprise Innovation | From Startup to $20B Ecosystem Expertise
0 →1 Product Architecture
I specialize in the ‘Art of the Possible’ for AI/ML, moving beyond simple LLM wrappers to define the strategy for complex predictive, prescriptive, and descriptive systems that solve challenging problems.
Cross-Functional Orchestration
I orchestrate alignment across Engineering, Product, and C-Suite. This ensures that deep discovery isn’t just a research exercise, but a driver of technical feasibility and market viability that are aligned with business needs.
Business Outcomes
Market Leadership: Delivered innovations that secured and maintained Gartner Magic Quadrant leadership.
Revenue Growth: Product strategies contributing to $14M+ in annual business growth.
From Invisible Problem to Analyst-Recognized Innovation
How do you make the invisible, visible when teams are too busy fighting the same fire?
Every Fire Felt New
Enterprise IT teams were hemorrhaging time and money on recurring incidents they couldn’t see were recurring. Every fire felt new. The operational waste was invisible, burning through time and productivity.
Bridging Customers, Data Science, Engineering
I led discovery research to surface the problem, shaped the product vision and wrote requirements, bridging customers, data science, and engineering from insight all the way to build.
Analyst Recognized
Shipped to GA and cited in multiple analyst evaluations including Gartner — reducing duplicate incident volume, cutting resolution time, and becoming a named differentiator in BMC’s AI portfolio.
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From Fragile Operations to Enterprise Grade Resilience
High stakes IT Changes involve dozens of risk factors. How do you turn that complexity into clear, actionable signal?
Routine Changes are the Dangerous Ones
A bad change at the wrong moment can take down critical services, trigger outages, and cost millions. Yet most teams were making high-stakes deployment decisions without real-time visibility into service health, historical risk patterns, or whether the timing was safe.
Dozens of Signals. Simplified.
I led research and defined the product vision for an AI-driven risk scoring system, synthesizing service health, change history, DevOps metrics, and operational context into a single actionable signal. Validated with enterprise customers from discovery through build.
Change Risk Advisor Goes GA
Shipped to General Availability as a core BMC capability, now a named, marketed product the company continues to invest in. Gave enterprise teams the signal to make faster, safer decisions — and became a differentiator in analyst evaluations.
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People are Saying
George Kaempf @BMC Software
VP, User Experience
Build the Right Thing
Many can build, but Kayla ensures we are building the right thing. Her discovery research turned invisible waste into analyst-recognized innovation and measurable business value.
Vice President, User Experience
AI/ML Expertise
Kayla’s ability to navigate the ‘art of the possible’ in AI/ML, combined with her deep domain and customer knowledge, was the bridge we needed. She facilitated the delivery of multiple high-impact 0→1 solutions that transformed complex data into the actionable insights our enterprise customers demanded.
Principal Solution Marketing Manager
0-to-1 Strategist
Kayla is the rare strategist who can navigate the complexity of a $20B organization to get 0→1 products to GA. She aligned engineering, product, and research teams to ensure we weren’t just building features, but delivering the ‘instant clarity’ our enterprise customers demanded.